Rowan Bunning ING improves on the so-called Spotify Model using LeSS Posted by Rowan Bunning Categories Experience Reports Comments 2 comments September 25, 2019 27 Cesario Ramos began the opening keynote at the 2019 LeSS conference with the statement: “We improved on the ‘Spotify Model’ that ING took in” From that moment, the significance of this keynote presentation was clear for the many organisations with … Read More